Delivering Great Customer Experiences

Overview:

Empower your frontline team with the tools to exceed customer expectations and create lasting impressions.

This training lifts customer service capability across teams - from frontline phone interactions to leadership coaching. Ideal for those who want to deliver real value in every customer interaction.

What you’ll learn

• Training Core Capabilities

  • Call etiquette and professional tone

  • Empathy and reflective listening

  • Asking powerful questions

  • Needs identification

  • Using language to empower and connect

  • Creating value and closing with clarity

• Leadership Coaching

  • Coaching soft skills in your team

  • Facilitating feedback sessions and calibrations

  • Building confidence through 1:1 coaching

• Consulting Expertise

  • Best practice frameworks for experience design

  • Customer journey metrics and insights

  • Strategies to build a customer-first culture

  • Facilitated team workshops for continuous improvement

Think this training could be right for you?

Take the next step toward meaningful change. Reach out to Brenda to explore how this program can support your goals.