Handling Difficult Conversations

Overview:

This is a skills-based training that with practice will enable you to have great conversations with your customers, partners and stakeholders even in the most challenging of circumstances.  This training is ideal for leaders, those in the front-line dealing with customers, stakeholder and relationship management roles.

The skills learned will help you in any difficult conversation you have in your personal and professional life.

What you’ll learn

• Mindset

  • Challenges our mindsets in relation to our customers/stakeholders/partners and how we can change it.

  • Learn how we can influence the shifting of others mindsets

  • Learn and practice the skill of reframing

• Reflective Listening

  Learn the skill that ensures others feel heard and understood – crucial to put into practice when resolving conflict and navigating with high emotion.

• Managing Resistance

  Hints and tips to manage resistance

Think this training could be right for you?

Take the next step toward meaningful change. Reach out to Brenda to explore how this program can support your goals.