Overview:

Strong relationships are at the heart of effective leadership, successful collaboration, and lasting customer engagement. This flexible training can be delivered in full or in modular sessions, making it ideal for busy leaders and professionals in roles where trusted relationships drive performance.

This training is ideal for:

People leaders and managers
Customer-facing roles
Stakeholder and account managers
Teams wanting to build stronger internal and external relationships

What you’ll learn

Understanding Mindsets:
Gain awareness of how mindset affects your approach to others — and how to shift it to foster better relationships.
Building Rapport (Even When It’s Hard):
Learn how to build authentic connections with anyone — even those you find challenging.
Exploring Values:
Clarify what matters to you and understand what drives your customers and stakeholders for deeper, values-based connections.
Understanding Sensory Preferences:
Complete a sensory preferences and learning style questionnaire to understand how you and others best receive information — then apply that insight to connect and influence more effectively.
Reflective Listening Skills:
Learn how to make others feel truly heard — a core foundation for trust and engagement.
Managing Resistance:
Gain strategies to identify, understand, and navigate resistance in relationships, conversations, and change.
Customer Profile Tool:
Use a practical profiling template to capture what you’ve learned about your customers — enabling more tailored, meaningful engagement.