Overview:

Perfect for people leaders and relationship-based roles, this full-day session (or shorter modules) helps you strengthen your ability to connect, communicate, and influence others in meaningful and lasting ways - building rapport across teams, clients, and stakeholders.

What you’ll learn

Understanding Mindsets
Building rapport – how to build rapport with people even if you don’t like them!
Exploring values – explore what’s important to you and your customers.
Understanding sensory preferences – complete the questionnaire to find your sensory preference and learning style and learn how you can use this to engage with different sensory preferences. These skills will enable you to not only build rapport quicker but also enable you to influence others more easily.
Reflective listening skills - learn the skill that ensures others feel heard and understood – crucial to put into practice when resolving conflict and navigating with high emotion.
Managing resistance - hints and tips to manage resistance
Customer Profile – profile template to collate what you now know about your customer to enable you to connect with them in a more meaningful way.

Think this training could be right for you?

Take the next step toward meaningful change. Reach out to Brenda to explore how this program can support your goals.

Contact Brenda

Training